Problem solver, coffee enthusiast, elite jogger
Hi, I'm Jin, a design leader in NYC. I help teams turn messy problems into simple, thoughtful products.
I redesigned our ops platform so work felt faster and clearer. With smarter automation and better comms, we scaled smoothly while support needs went down.
I led design across SaaS and Kindbody’s first e‑commerce flow. I worked closely with clinicians to make EHR tasks—notes, scheduling, and meds—much simpler, and improved onboarding and conversion along the way.
I grew the design team and built a growth practice. We moved from trial to freemium and leaned into personalization to lift retention and product‑led ARR.
Working on something cool? I’m always down for a chat about design and product strategy. Shoot me an email or just say hi :)